Capital One Credit Card Complaint

Capital One Credit card department,

Late fee New York

I did not know there was a balance after the disputed item were credited back to the account. And even if that was the case, why was n't the due balance automatically debited from the checking account like it has been done for the past 6 years, which I was NEVER being late. I made a payment via mail for - on -/-/2016. I have not access to the account anymore because it was blocked by the bank, which made it impossible to make a payment. I would have not put myself through all this - for $38.00, and this headache. The company still have not addressed the following issues, It MUST be addressed by next week or it will result in additional complaints filed with the FTC, CFPB, - -, and the NYS -. First, the company must remove the late payments as the outstanding balance should have been deduct via automatic payment as it has always been done for the last 6 years. I am not paying $80.00 in late fees for $38.00, that is pure abuse. Second and most importantly, The inaccurate information reported to the credit reporting bureaus in regards to the late payments, and closure of the account, MUST be retracted, deleted and removed. Failure to comply with my demands will result in additional complaints to be filed with the FTC, -, - ( local and national ), and the NYS -. Thank you for your attention to this matter and I very much appreciate any help you can give me.