Bank of America Credit Card Complaint

Bank of America Credit card department,

Virginia

Made a payment of - on - to Bank of America, then immediately deleted it and processed a payment for -. The system took the deletion and only showed - payment for -. I checked my account and both payments went through, I called spoke to agent - oper ID - and manager - - ID - on -, explained what had happened. They refused to refund me my - as they stated it would put me over my limit. I informed them why did n't they just decline the charge that was accidently put on by my son while on his honeymoon. He give them the Bk of America card but meant to use a different card. They approved the charge, but wont give me my money back for the payment of - that was supposed to be deleted by their system.I told them I do not have the funds in my checking acct and need it for my husbands upcoming - as he has -. His - is scheduled for - and I can send documentation. I need my - back and it was their system fault not mine that it did not delete the payment, but instead


not post. The agent advised that they had system issues that day & I would need to resubmit my payment. I told her I had a confirmation # but she said that does n't help. So I made another payment for - as I did not want my account to reflect that I did not make my payment. Lo & behold both payments were processed. I called again to no avail ... So that 's twice their payment system has messed up and hurt me financially.. Please help me get my money back, I 'm desperate and broke & will start getting return payments in my checking account. Thank you!