Bank of America Credit Card Complaint

Bank of America Credit card department,

Customer service / Customer relations Virginia

I previously submitted a claim to CFPB about my denial of SCRA benefits by Bank of America ( BoA ). That case number is -. My issue has not been resolved and I feel that the company is just giving me the run-around to avoid dealing with my dispute. My original complaint is because I applied for SCRA benefits for my BoA - card because I opened the card before I got on - -. I opened the credit card in - - and did n't come on - - until - -, over 2.5 years after opening the card. I am still on - - in the -. I applied for the SCRA benefits on - -. On - -, I received a letter stating my request was denied because the debit must be incurred before the service member entered - -. Which is what happened so I should n't have been denied. I called the BoA - Benefits office to dispute the denial and my case was " escalated ''. I filed my last claim because it was over a week before I heard back on the escalation. I finally received a voicemail around - on my


and asked that she call me at work, and gave her my office number. She called me back that evening at - and I just missed picking up my cell. I immediately called her back and got the voicemail again. I made multiple attempts on - - but only ever got the voice mail. I called again on - -and left voice mails asking her to call me after - on my cell. She left me a voicemail around - on - - asking me to leave her a voicemail with the best time to reach me. I had checked my cell after lunch and returned her call and left another voicemail asking her to contact me after -. I have had no other contact from " - '' since - -. I have left multiple voicemails at the number she gave me but have had no further contact. I have called the military benefits office and asked for assistance in getting in contact with " - '', but after at least - attempts I have still had no success. After my original claim I was contacted by - - - from the BoA Regulatory Complaints division on - - and he told me that he would be helping me resolve my issue. After many unsuccessful attempts to contact " - '' I called - - on - -, and reached a voicemail. I requested assistance in contacting " - ''. - - left me a voicemail during the working day on - - stating that there was no new information on my dispute. I returned that call, got his voicemail, and asked why " - '' was contacting me if there was no new information. He finally called me back on the evening of - - around -, but I was driving home from a meeting and was unable to answer my phone. A message was left for me to contact him at my earliest convenience. I called him back the following morning and got voicemail again. I asked that he call me back after - - when I would be able to talk, but got no phone call. I have made over 18 phone calls and left as many messages to both " - '' and - - between - -, and have still yet to talk to person on the phone. My messages have included the best time to reach me, but yet no one has called me during those times and all I can get in touch with is voicemails. I have no one else to contact at BoA that can assist because voicemail boxes ca n't give me the person 's supervisor.