Ditech Financial LLC Mortgage Complaint

Ditech Financial LLC Mortgage department,

Other mortgage Loan servicing, payments, escrow account Illinois

I have been receiving help from the HARP program starting 5 years ago. Each year on or about - -, I have received a $1000.00 on time incentive bonus but not this year. On my Ditech statement the bonus would be tracked in a line item called " Incentive Accrual Balance ''. On my -/-/2016 Ditech statement the balance showed $910.00. On my -/-/2016 Ditech statement, I had expected the incentive bonus to have reached $1000.00 and to have been credited to my Principal Balance. The payment was not credited to my principal and the " Incentive Accrual Balance '' was no longer listed on my statement. I have called the U.S Treasury several times but the lines has been busy. I have called back but with no success. I have called Ditech several times over the past month and their excuse is they have not gotten the money from the U.S Treasury. Could you please help me find out why this year $1000.00 incentive bonus has not been credit to my account?


bonus is not being track on my statement as the $1000.00 was. What 's up with that? This last question is for me to have a better understanding of how the U.S Treasury sends out the incentive payments. Does the U.S Treasury send out a lump sum to the mortgage holder like Ditech or is the money sent out monthly? Ditech tells me it is a lump sum but on my statement it is tracked on a monthly basis. This is the reason they have given me as to why the $1000.00 has not been credited to my account, they have not received the money. My Ditech loan number is -.