Ditech Financial LLC Mortgage Complaint

Ditech Financial LLC Mortgage department,

Other mortgage Loan servicing, payments, escrow account Missouri

My mortgage servicer is Ditech Financial LLC, and this is a complaint against them. I filed for - bankruptcy approximately - years ago and the bankruptcy was successfully - in -/-/2015. In spite of this, Ditech still has my mortgage account listed under bankruptcy status, which means my home loan, which I 've paid faithfully since filing for bankruptcy, does not even show up on my credit report. It also means that I receive only " informational '' mortgage statements every month from Ditech - these list only the monthly mortgage amount owed and do not contain other detailed information on my home loan, such as the balance, etc. I have tried to resolve this issue multiple times in the last few months by contacting Ditech at -. Every time I call, I am routed to - - - who acknowledges that my account needs to be " recoded '' to reflect the successful discharge of my bankruptcy more than - year ago so that my credit report can be updated and full monthly statements can be resumed. Staff then explains that only Ditech can do this recoding and " elevates '' the issue to Ditech so that they can take care of it. As of today, my request has been elevated to Ditech - TIMES ( over the period of a few months ) and they have yet to respond and recode my account. I am at a loss for what else I can do at this point and I 'm hoping that Ditech will resolve the issue upon hearing from you, as my continued attempts have obviously been ineffective. Thank you for your attention to this matter.