Bank of America Credit card department,
Customer service / Customer relations Mississippi
I applied for a Bank of America BankAmericard. I received the card in the mail and activated it. I then tried to use my card at - restaurants and it was declined - times. I called Bank of America and I was told this problem was corrected and all holds or blocks had been removed from the card. I tried to use the card once more and it was declined again that is when I placed my second call to Bank of America and they assured me it was because I was trying to use my card in - and my home address is - I then tried to use my card in - and it was declined again for the - and - time. I called again and spoke with a CSR and was told they flagged it as fraud and again told all blocks and hold had been removed from my card. I tried to use the card with the CSR on the line and it was declined again for the - time. The CSR then asked me to hang up and she would give me a call back and I never received a call back. I called again on -/-/2016 and spoke with someone named - in the Fraud Department he told me that he had the ability to see more of my account than the CSR did and he said the card had been reset and was ready to use. I tried to use the card after this and it was declined for the - time. I have called Bank of America 6 times and have not gotten a resolution to my card being declined.
Bank of America customer in Mississippi
Nov 09, 2016
* Source: CFPB Complaint Database
Bank of America response to complaint:
Closed with monetary relief
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintWebsite | https://www.bankofamerica.com/ |
Phone | (704) 386-5681 |
Address | 100 N Tryon St Ste 220 Charlotte NC 28202 |
Bank of America | |
Bank of America |
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