USAA Savings Credit Card Complaint

Closing/Cancelling account

USAA Savings Credit card department,

Closing/Cancelling account Texas

- - ; - ; - ; USAA issued me a credit card 13 years ago. On the anniversary of the card USAA sent me a bill for the renewal annual fee ( $29.00 ). I had n't used the card in years ; it had a zero balance ; and I called the company and cancelled the card. The rep acknowledged that the card would be cancelled but that I had to pay the annual fee. The fee was prospective, not retroactive, and I objected to paying a fee for a card I no longer would have or use. They threatened to adversely affect my credit rating if I did n't pay. I think it 's an illegal fee.

USAA Savings customer in Texas
Nov 08, 2016

* Source: CFPB Complaint Database

USAA Savings response to complaint:
Closed with monetary relief

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