U.S. Bancorp Bank Account Or Service Complaint

U.S. Bancorp Bank account or service department,

Checking account Deposits and withdrawals California

This is in regards to a discrepancy with my account following the -/-/-. On the -/-/- I deposited a check made payable to me in an amount of $10000.00. Due to this large sum, I spoke with - named, - to confirm when the money would be deposited, which she replied as within - business days. When - gave me the official receipt for this transaction, I was at first mistakenly given an official receipt for $1000.00, which I noticed instantly and asked for a corrected second official receipt for the correct amount of $10000.00. The first incorrect official receipt was ripped up by -, therefore I am only able to present the second official receipt. On the -, I received a mailed reply from the US Bank - Department regarding the issue, explaining that $9000.00 was deposited into my account for the banking error, which - deposited $1000.00 only. Around this time, I was also informed by my colleague that the amount of $9000.00 was


Concerned, I went to the bank on - and spoke with their employees ( -, - particular ) regarding the money that was still sitting in my colleague 's checking account ( - ). They told me that everything was fine, that the money was properly transferred from -. I continued to visit the bank every morning till the - to inform the employees that the $9000.00 was still sitting in my colleague 's account. - and the other employees continued to explain that there was nothing to worry about. - also explained that if I wanted confirmation of the check being cleared successfully, I needed to give her my colleague 's bank branch zip code and his last - digits of social security - which I later provided. - supposedly received confirmation by referring to the - Department where she spoke with a woman named - and provided a handwritten note which said the case was closed between -, and also told me in her own words " do not bother me anymore about this case ''. On the -/-/-, I also personally spoke with an agent named - with US Bank, who explained that there was no problem regarding the $9000.00 in my account. Finally, on the -/-/-, I was shocked to find detailed in my transaction history ( -/-/- in the transaction date ) that $9000.00 had been withdrawn without my permission, without any notice, reason, or comment. When I went to the bank to complain about this issue, I was met with lax employees with unhelpful response to this dire situation. I 'm in absolute shock by this because the employees at my branch are claiming they are completely without fault. I spoke with -, but he waived me off, saying that I should retrieve the $9000.00 from my colleague. - continued to explain to me that the $9000.00 that was previously added to my account was given as bank credit. He then asked about my nationality and my culture and told me to stop talking in an aggressive manner. On -, I also showed - documents regarding the $9000.00 which was still held in my colleague 's account from - through - but he said he could n't trust the documents. The delinquency of duty by the employees makes me question the entire operation managed by US Bank. If the remaining $9000.00 was never transferred in the first place, why was I told that the funds were transferred successfully in my account? Why was I repeatedly given assurance that everything was fine? How can I trust other banks if a member of FDIC has failed me?