Barclays PLC Credit Card Complaint

Closing/Cancelling account

Barclays PLC Credit card department,

Closing/Cancelling account Maryland

My BarclayCard - - MasterCard was shut down without notice around - - this year. I later received a letter about a week later indicating that a decision had been made to close my account. I did not engage in any sort of malicious or unethical behavior that led to this closure. However, I respect their authority to close at their discretion. My complaint lies in the fact that I had over - Reward Miles accumulated on my account that was reset to - upon the shutdown of the account. These points had already been earned legitimately and it is unfair to take these away as their value was in excess of $1000.00 in travel rewards. Upon contacting Barclaycard 's customer service team, they indicated there was nothing they could do. So essentially Barclaycard is saying that it is completely within their right to take away any and all rewards points accumulated at any time they deem fit, which seems quite unethical and I am now out a significant amount of value for no just reason.

Barclays PLC customer in Maryland
Oct 31, 2016

* Source: CFPB Complaint Database

Barclays PLC response to complaint:
Closed with monetary relief

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