Bank of America Credit Card Complaint

Bank of America Credit card department,

Transaction issue Washington

For me, there was a single order at -, but at Bank of America there are multiple transactions posted on -, -, and -. - charged me multiple times in very odd amounts that do n't even match individual product prices. There were - items ordered. A desk, a console, and - bookcases. The desk arrived damaged ( crushed on a corner ), was returned, and replaced. The replacement arrived damaged ( crushed on a corner again and a large scratch ). The console table arrived damaged ( with a large scratch and ). When the - bookcases arrived, but I refused to received them and they were sent back. - send me emails that do n't even match what happened in reality. They show only - item being refused even though both were. They show the desk replacement is still being shipped. It is a complete mess. I have called - five times. Five times! I was promised corrections and credits. None of that happened. I emailed the CEO ( seriously ) and got a response that this issue would be resolved ( I kept the email ). I received one call from the executive office and


received damaged items ( they were not damaged from shipping, they were damaged by the manufacturer from what I can tell ). So I called Bank of America to have the issue resolved. They told me that they would not do it. I have protection services on my account as well. The representative did not seem to care and told me that I had to work directly with -. I have been working directly with - but they are not resolving the issue at all. Bank of America should be taking care of this and not telling me this is my fault. I ordered products that were either not received or were received damaged. I tried to resolve this issue and have wasted weeks on it, but no resolution and no one will help me. I just want this mess over with and I want a refund. Since I have only - order at -, anything to do with - should just be refunded. I will never purchase from them again. Ever. And I am seriously deciding if it is worth keeping Bank of America since they do n't even honor their own credit card agreement.