Citibank Credit Card Complaint

Citibank Credit card department,

Credit determination California

I have been an account holder of Citibank for 13 years. I never missed a payment, used my bill pay & checking account regularly. Last - -, 2016, I took advantage of their special promotion. Their promotion indicated that if you open a new account and deposit $15000.00 leave the money with them for 3 months, you will be given a credit amounting to $400.00. I did just that. I went to the bank ( - - -, -, CA - ) on a Saturday, - -. I was made to wait for - long hours since there was only - bank officer who was handling client inquiries other than withdrawal & deposits. The bank officer took the flyer I brought, read the details of the promotion and he took note of the promo code pertaining the promotion. After a new account was successfully opened by the officer, he instructed me to deposit the money to - of the tellers. I was assured that $400.00


I visited the branch on - -, 2016 to follow up. I was told that there was a problem on my account and it would be elevated to the manager of the bank. Since - until today, - - - I have called and made numerous follow-ups with the bank and the - number, only to be told by the bank manager herself, and multiple customer service representatives, that I was " ineligible '' to receive the promotional credit since it was only offered to NEW account holders. Personally, I feel misled by their FALSE ADVERTISING. After they took & held my money for FOUR MONTHS, they would only tell me NOW that I can not be given the $400.00 credit simply because I am ineligible for that promotion? They were well aware that I am a current account holder with multiple active accounts with their bank. They should have denied opening a new account for me if they deemed I was ineligible WHILE I was there on - -! It was their mistake, why ca n't they rectify the problem they created? My experience with this branch was a classic SWITCH AND BAIT with Citibank. I would be very careful dealing this branch. Because of this extremely bad experience with them, I have decided to close my account and put my money elsewhere, where I would be treated FAIRLY and appreciated, after many years of loyal banking with them. It is so ironic they are aggressive in getting new account holders to bank with them but they ca n't salvage the old, faithful ones that have stuck with them all through the years. So I guess this is what I get for being their LOYAL and active account holder of 13 years, being completely screwed up.