USAA Savings Credit Card Complaint

USAA Savings Credit card department,

Billing disputes Florida

I have been with USAA for more than 10 years and had a - with them in good standing for just as long. On - - 2016, a charge was fraudulently made on the - and shortly after that, USAA stopped using - and changed their card to -. This balance from the - was transferred onto the - which replaced the -, and I did n't find out until a couple months later that there was a balance on my new card ( which had never been activated by the way ). After making several 2 hour long phone calls to USAA regarding this, a security credit was issued to the old - but was never transferred over to the -. Therefore, it shows a balance on the - for which USAA is holding me responsible despite several phone calls over the past 4 months to USAA to try and rectify this.