Bank of America Bank Account Or Service Complaint

Bank of America Bank account or service department,

Checking account Making/receiving payments, sending money Georgia

To give you some background on our complaint, I opened a checking account for our then --year-old son in -, which was attached to my account. On - -, -, our son was a victim of fraud. Someone whom he does n't know was able to cash - $1400.00 checks totaling $2800.00 which caused a negative balance on his account. Keep in mind, our son has never had a deposit in his account over $200.00 at any one time. I found out about it on the evening of - -, -, when I checked my balance and surprisingly saw a - $2800.00 attached to his account. When I contacted customer service on - -, -, I was told that he signed the - checks and received the funds. Our son did n't know anything about any checks when I asked him. He did n't receive any proceeds from the checks. We also filed a police report on - -, -.


I was told that the bank has no way of knowing if a large deposit will be made, so therefore, they processed the checks because his signature and ID were used to cash the checks. Our son was nowhere near wherever the checks were cashed. I asked for the footage at the ATM ( which is where I was told the checks were cashed ) be examined at the time of the withdrawal ... no response. I requested a copy of the checks. Once I received them, the - checks had - different signatures on them and neither - is our son 's. About -, I 'm thinking on the evening of - -, -, I spoke to - in the fraud department who again informed me there was nothing the bank would do. I told her I received the checks and the signatures were not our son 's. She was reading notes from previous conversations between me and the bank and our son and the bank. When I asked her for a copy of the notes, she told me they could n't be sent to me. When I asked her why, she stated due to privacy issues, they ca n't be sent. It 's my account ; what privacy issues are there if I 'm asking for the notes on my account? On - -, -, I finally thought I reached someone sympathetic enough to at least file a complaint. The rep, -, had me thinking she was filing the complaint and it would be investigated. Unfortunately, she did n't give me a complaint number and I did n't ask for one. I decided to give it a couple of weeks before I called back for the status only to find out there was no complaint filed. More walls went up. We finally got frustrated because we will soon be contacted by the Recovery Department to start paying on this balance. We decided to contact - for assistance. We were advised to file a complaint with the -, the Georgia Banking Commission and send a letter to Bank of America 's CEO. So, we are doing all of this simultaneously.