Experian Credit Reporting Complaint

Credit monitoring or identity protection billing dispute

Experian Credit reporting department,

Credit monitoring or identity protection Billing dispute Georgia

I signed up with Experian Credit tracker ( phone number - ) on a trial basis thru an ad. They took - a month from my checking account for 9 months without my knowledge. There ad and the way it is presented is misleading and I received nothing to let me know the money was being withdrawn monthly. I noticed it when doing a general review of my account. I telephoned they cancelled the service but of course refused to refund any money. There business practice is deceitful and manipulative. They pretend to service a customer need when in reality set the customer up for recurring monthly charges for a service not used and not aware of.

Experian customer in Georgia
Oct 13, 2016

* Source: CFPB Complaint Database

Experian response to complaint:
Closed with monetary relief

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