Specialized Loan Servicing LLC Mortgage Complaint

Conventional fixed mortgage Loan servicing, payments, escrow account

Specialized Loan Servicing LLC Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Ohio

We had a modification plan and an agreement with the prior lender just before this loan was assigned to another lender, which engaged Specialized Loan Services to service the mortgage. SLS ignored the agreed modification amount and demanded a higher amount. We paid that amount rather than go into default. Now, SLS has increased the mortage without explanation by more than $460.00 a month. In a statement dated -/-/2016, SLS without explanation increased monthly mortgage payments to $1700.00 ( - ) from $1200.00 ( - ), an increase of $460.00 ( - ). Before SLS began servicing this loan I had executed a modification plan with -, the original owners of the above mortgage loan, in which I was to pay $1100.00 ( - ) monthly. After it began servicing the loan, SLS ignored the terms of the modification agreement and increased my monthly payments to $1200.00 ( - ). After that increase, I spoke with SLS representatives for weeks and remained confused about how payments to SLS were credited to my account. To date, I have gotten conflicting and confusing answers from SLS representatives. My total annual Real Estate County Tax payments is $6100.00 ( - ) ; total annual homeowners insurance is $2300.00 ( - ), for a total of $8500.00 ( - ). The escrow increase of $460.00 a month amounts to an annual amount of $5500.00 ( - ). My current escrow payment is $550.00 ( - ) a month or $6600.00 ( - ) a year. Added together, the escrow increase by SLS amounts to $12000.00 ( - ) to cover expenses of $8500.00.

Specialized Loan Servicing LLC customer in Ohio
Oct 14, 2016

* Source: CFPB Complaint Database

Specialized Loan Servicing LLC response to complaint:
Closed with explanation

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