Specialized Loan Servicing LLC Mortgage Complaint

Specialized Loan Servicing LLC Mortgage department,

Home equity loan or line of credit Loan servicing, payments, escrow account California

Since -, Specialized Loan Servicing has been " losing '' my monthly payments and not applying them correctly to my account. These payments are sent electronically directly from - - - ( not US mail or paper check ), and I have proof of payments. Every month I have to print out a proof of payment ( to mail since they do n't accept email ) and call them and ask them to correct their records. They never correct them until I file a complaint with the CFPB.For example, Prior complaints are [ Case - and -. Every month my HELOC payment is electronically sent directly from - - - to SLS for the monthly. I have been using this same process since the day SLS purchased by loan from -. I received my statement for -/-/-, dated -/-/- and they are stating that I did not submit payment that was due on -/-/-. The payment of $190.00 ( ref # - ) was delivered on -/-/- because -/-/- was a Saturday. I even called ahead and spoke with - and told her that I would be sending the payment and it was scheduled to arrive on -/-/- so it would not be late and that it should be applied to the monthly payment due ( it is not an " extra '' payment to be applied to principal ) .SLS needs to find this lost payment and remove reporting of late payments. I have NEVER been late with a payment, but my online profile now shows that I have a record of late payments. I know that late payments impact a person 's credit score. I am tired of wasting my time having to call them every month and spending money on paper, ink and postage to submit proofs of payment.