Barclays PLC Credit Card Complaint

Barclays PLC Credit card department,

Billing disputes Pennsylvania

I would like to bring it to your urgent attention that credit charge of - dollars on - -, 2016 is subjected to thorough investigation based on conflicting and unfair investigation done by Barclay credit card company here in after referred as 'BARCLAY ' related to a serious violation of consumer rights and fraudulent activity by the business owner, - , here in after referred to as - ' ( CFPB complaint number : - with additional as exhibits A-C ). A civil law suit ( case number : GV - ) has been filed against - on -/-/16 ( Exhibit D ). Despite the matter being in the court, - representatives continued to call us to collect money by fraudulent ways and coercing us to pay with escalating payment notices ( Exhibit - ). 1 ) BARCLAY was immediately informed about this fraudulent activity after a cancellation letter was sent to - on - - 2016 as BARCLAY - RESORTS credit card ending ... - was used to pay - dollars on - - 2016.


3 ) I had to re-dispute the case with BARCLAY and provided them multiple additional evidences to support the investigation. 4 ) Due to BARCLAY 's tardy response, I had to finally make a request to speak to a Manager ( operator ID : - ) at BARCLAY on - -, 2016. She had a thorough and extensive knowledge of - sales contract and clearly expressed that it was my responsibility to cancel the contract with - within 6 days. She seemed to have little or no clue about evidences provided by me and asked me if - was ever contacted to obtain online membership login and password for timely access to rightful information for us to cancel the contract. BARCLAY was already provided with this information ( Exhibit B ). 5 ) On - -, 2016, I contacted BARCLAY representative ( Operator ID : - ) from Fraud investigations team. Prior to me providing her any significant details about this matter, she appropriately checked my information provided in the database and asked me if I ever used a suffix with my name. She became increasingly concerned with my reply being no and me never providing any such information to an authorized agent. After confirming my identity, she immediately told me that my card ending ... - was being cancelled and BARCLAY will get in touch with me for investigation purposes. 6 ) A new card ending ... - with - balance ( as confirmed per email dated - see Exhibit F ) was sent to me that I have never activated. I was never informed of any potential liability on my new credit card during my conversation on - -, 2016. I never received any communication from BARCLAY as a follow-up to my conversation on - -, 2016. 7 ) Subsequently, I received a letter on -/-/2016 ( Exhibit G ) from BARCLAY for billing period ( - -/-/16 ) stating that payment due on my new credit card ending ... - was - dollars and I had to make payment by - -, 2016. 8 ) I immediately called BARCLAY and spoke to a representative who addressed - as a 'BUSINESS PARTNER ' and then spoke to another representative ( Operator ID : - ) on -/-/16 who refused to give me a clear reason as to why my credit card ending ... - was cancelled on -/-/16 since 'he was not there '. I urge Consumer Financial Protection Bureau to safeguard my consumer rights and consider an independent third party inquiry in to the BARCLAY credit card dispute related to fraudulent activity by - due to potential conflict of interest and unfair/conflicting investigation done by BARCLAY so far. Enclosures- Exhibits A-G