Specialized Loan Servicing LLC Mortgage Complaint

Specialized Loan Servicing LLC Mortgage department,

Home equity loan or line of credit Loan modification,collection,foreclosure Iowa

I was divorced -/-/2016. During our marriage, my husband would not allow me to pay more towards this HELOC. -/-/2016, he brought me a letter he received from SLS that he received -/-/-. They changed the conditions of the loan, I am assuming, to finally get the balance of their money. We had only been paying interest on the loan. The payment jumped from $ -/mon. to $380.00 a month. I contacted SLS and applied for a Loan Modification, which after completing the significantly long application and submitting it with the $500.00 loan modification fee ( cashier 's check ), the modification was approved and lowered to $280.00 a month for 5 yrs.. Still a lot of money for a --year single women trying to keep her home, but I was going to manage. The first payment was due out of my bank account on -/-/2016. They took the same " old '' payment out ; I contacted them and they assured me that the new payment amt. would come out -/-/-.


-/-/-, I have battled to try and get my account corrected. I called many times and was reassured they had corrected the issue. To this date, they still have not. I sent them a letter telling them I was contacting your agency to try and get things straightened out and then received a letter from them saying they would get it figured out within the time limits your agency imposes. I have not heard anything further. The -. monthly payment came out of my account 6 days late ; however, it was for the new amount and I have received no communication in writing that they have corrected my account. I will be uploading probably too much information, but I believe you will see after a review, why I am pulling my hair out that these " supposed '' professionals are unable to make a simple correction to my acct. It might be a " mute point '' at this time, but I wanted to give it one last try before I accept my " fate '' of paying these people their money so that I can hopefully then get my house refinanced at a lower rate ( if the mortgage industry does not try the - they did in the movie " - '' within the next five years ). I should have gotten this information to you much sooner, but I have had a personal emergency and work a job with long hours in summer months. I just can not understand their stance ; if I handled a customer the way they have handled my account, I would have been fired. I work as an - at a - and provide - daily to my internal/external customers. My boss would have had my head on a plate if I treated one of our customers this way. However, it appears that this is how SLS is doing business. I must have talked with at least - different people in the company and still no help. I even got ahold of an " internal number '' that one of the agents gave me because I was being so persistent and after they reviewed all the info on my " acct screens, '' I think this person knew I was in the right. It did no go good ; I never received the promised call back. I gave up -/-/-, because of my work load and health issues. I pray that CFPB will help me correct my account. Thank you for listening.