Flagstar Bank Mortgage Complaint

Flagstar Bank Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Florida

i had to refinance my home loan that i had with flagstar due to poor servicing on their part. now they are refusing to return - dollars that my new lender overpaid to them in my settlement statement.flagstars payoff was for - and my new lender paid them -.this of course came out of my pocket.yesterday when i called them they told me that they were charging fees unknown to me thus i wasnt entitled to the overpayment.its my understanding that the payoff included all the fees associated with the loan to be paid off. finally theres the matter of - dollars in escrow money that they are sitting on and not giving it back to me. i need for them to refund the escrow and the overpayment asap, since it doesnt belong to them.