Bank of America Credit Card Complaint

Bank of America Credit card department,

Transaction issue Washington

I made a charge with my Bank of America credit card on -/-/16 to - ( - - - - ) for the amount of $810.00 for - car payments on my daughters auto loan. On -/-/16 I learned via - and my daughter that to date the money had not been sent to -. To date this has been triple confirmed with - including at their corporate level. I have spent over 20 hours on the phone with Bank of America since Tuesday -/-/16 trying to resolve this and have been practically brought to tears by - of transfers, holds and complete lack of tracking my missing payment. I believe there is an issue of internal fraud. Bank of America has stated that my money is in limbo and they would have it credited back by -/-/16. It has been over 60 days!! To date it has not been credited and the new round of phone calls I have made to Bank of America this week have not led to a complete abandonment of any responsibility to do so. I have asked for proof of the electronic transaction number ( - said they should absolutely have this if they


I would need to call them to arrange a charge back. This not only was a complete new excuse given for where my missing money has gone but I nor - has any affiliation to - Bank!! Bank of America refuses to explain how or why my payment to - went to -. I never ever authorized a payment to - for any reason. Bank of America refuses to provide any documentation. To date we have already paid interest on money that is in Limbo and late fees to - for the payments I made on -/-/16 that I never knew were never sent to -. We have since had to bring those payments current with additional payments and are now getting the most extreme case of the run around from Bank of America about crediting the $810.00 back to my credit card. I talked again today to the corporate office for - that for the 3rd time combed my daughters account just to be certain the payment was not applied to her account. He verified it is not. He states he has never seen or heard of anything like this in the banking industry. He, like me suspects there is internal fraud behind my " limbo '' payment but I can get no where by calling B of A. I have called every day since -/-/16 and each call results in 3 hours of holds and transfers. Please help.