Capital One Credit Card Complaint

Capital One Credit card department,

APR or interest rate Texas

I am filing this complaint against Capital One because I they are misapplying my payments toward balances with lower interest APR 's out of complaince with federal rules and their own stated policies. I paid $140.00 on - -, 2016 to Capital One. This payment included $68.00 to cover the minimum payment for a balance carrying an interest APR of 15.15 % ( The minimum payment was due on - - ). The additional $76.00 was supposed to pay off a $75.00 balance that was carrying an interest APR of 25.15 %. Unfortunately, the next billing cycle ( minimum payment due on - - ) showed that I was still carrying a balance of $42.00 at the 25.15 % interest rate. I would appreciate if you department would look into this. According to the FAQ on the back of the Capital One billing statement, it states the following : How do you Apply My Payment? We generally apply payments up to your Minimum Payment first to the balance with the lowest APR ( including 0 % APR ), and then to balances with higher APRs. We apply any part of your payment exceeding your Minimum Payment to the balance with the highest APR, and then to balances with lower APRs.