Wells Fargo & Company Mortgage Complaint

Conventional adjustable mortgage (ARM) Loan servicing, payments, escrow account

Wells Fargo & Company Mortgage department,

Conventional adjustable mortgage (ARM) Loan servicing, payments, escrow account California

I got a loan with Wells Fargo Financial. In - I received a modification fthe, from them. I fell behind again in -. They sent me a letter in - of - stating I need to pay $11000.00 to bring the account current. I sent them that that amount in - - - ( $11000.00 ). In - of - I receiv another letter stating I owed an additional $5500.00. They told me that they forgot to add something in. I told them I had no more money to give th them. I had never missed a payment, and they could not explain to me where the additional $5500.00 came from. I had no other choice but to go to -. They brought my account up to date for $22000.00. I still do not where this amount came from.


I finally got a representative to get my account to their corporate office. I received a letter from a - - stating that amount was interest from my modification in -. ( Wells Fargo Corporate office ) If my account was brought completely up to date in - by -, how can I still owe from -? I have worked on this for over two years and have not got anywhere. I have lost the opportunity to refinance several times. No one is able to help me. I need a resolution.

Wells Fargo & Company customer in California
Sep 14, 2016

* Source: CFPB Complaint Database

Wells Fargo & Company response to complaint:
Closed with explanation

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