Bank of America Credit Card Complaint

Bank of America Credit card department,

Cash advance New Hampshire

On -/-/16 I went into Bank of America to get a loan of up to $1000.00 however, BoA now only uses credit cards and no longer gives personal loans. Needing the money and thinking I would also be able to build my credit, I decided to go with the BoA Cash - card and was told by the banker who was helping me that he will be putting a " rush '' on the card and will arrive on Monday, -/-/16 but may take as long as Friday -/-/16. After Wednesday -/-/16 passes I ask about my card and am told that if I need any credit card assistance to call the - number for CC complaints, again all I am told is that is has been shipped out from Delaware on -/-/16 and should be arriving shortly. Quite annoyed at this point I call the banker who helped me again and tell him my CC has yet to arrive. My banker and I proceeded to the - CC complaint on a 3-way conference call to which the woman on the line told us my address was not accepted and they returned the card to sender. The woman then tells


to my location to see if my package arrived to which they told me no. Shortly after I proceeded to call the - CC number again and explain to the woman all that happened and that I am to receive my card today -/-/16 but to my surprise she told me they never mailed it out through -, have no tracking number, and also no notes of ever having a conversation about mailing through -. It is now -/-/16 as I write this and still have yet to receive my card. This leaves me furious because I put in the last of my money ( $99.00 ) thinking I could get help as well as build my credit however it is now 36 days later, I am out of $99.00 and still have absolutely no idea where my credit card is and as it sounds, BoA does not know where my card is either.