TD Bank US Holding Company Money Transfers Complaint

TD Bank US Holding Company Money transfers department,

Domestic (US) money transfer Other transaction issues South Carolina

On - -, 2016 I made a online purchase at - for a HP Envy - All-In-One Printer. On - -, - - received an electronic transfer from my bank in the amount of $57.00. On - -, 2016 I received in the mail the wrong printer. I received a HP Envy 4516. The start up disc that accompanied the Envy 4516 was for a Envy 4510 which according to the download error messages was only compatible with Windows 8. I ordered the the 4520 because the product description on - stated that it was compatible with Windows 10 of which I run on my computers. The packing slip that accompanied the wrong computer identified - as the company placing the order and shipping the item. On - -, 2016 I spoke with - customer service representatives from -. They each said that - was not responsible for the item and I needed to send the item to - who is listed on the - website as the sold by company. On - -, 2016 I spoke with - Manager, - of the Corporate Escalation Division who stated that - was not responsible for the product. According to the -


a marketplace retailer ( I did not purchase the item from a marketplace retailer ) can not be return to a - store or - ; item must be return back to the marketplace retailer. I had no purchase interaction with -, do n't know if it exists. - took full responsibility as the company processing the order and shipping the order via email contact to me. According to - Terms of Use # - : By purchasing a product by any of our marketplace seller you acknowledge that all orders will be fulfilled by the marketplace retailer and not -. Well my item was not fulfilled by - nor any other marketplace retailer because - did not engage in any purchase transaction transfer with me. - did. Just like -, - and -, are third party sellers in the - stores I have purchased their items in the store and returned to the - store when there was an issue with the item. As a - customer I deserved to be given the same precedent that is used to satisfy their other customers as well. I wish to take the printer back to the nearest - store and receive my refund the same as - was received transfer funds prior to me receiving the printer.