Wells Fargo & Company Mortgage Complaint

Other mortgage Credit decision / Underwriting

Wells Fargo & Company Mortgage department,

Other mortgage Credit decision / Underwriting Iowa

My husband and I applied for a mortgage loan with Wells Fargo, were approved for a determined amount and were advised of a monthly payment based on that amount. I inquired about whether or not the monthly payment was accurate because it seemed too low, and was advised via email and via telephone that the monthly payment was accurate. We built our house with that understanding but once complete and we were to sign paperwork for our mortgage loan, we were told they miscalculated our monthly payment and it would actually be $300.00 higher than what we were quoted.

Wells Fargo & Company customer in Iowa
Sep 09, 2016

* Source: CFPB Complaint Database

Wells Fargo & Company response to complaint:
Closed with explanation

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