Specialized Loan Servicing LLC Mortgage Complaint

Specialized Loan Servicing LLC Mortgage department,

Home equity loan or line of credit Loan servicing, payments, escrow account California

Previous complaint # filed in -/-/- for same issue this month # -. Once again, SLS has " lost '' the electronic monthly payment sent directly from - - - ( my bank ), charged me a late fee, and insisted that I make double payments ( for last month and this month ) while they " research '' the lost payment. Every month my HELOC payment is electronically sent directly from - - - to SLS for the monthly. I have been using this same process since the day SLS purchased by loan from -. On -/-/16, I received my -/-/- statement stating SLS did not receive a - payment that was due -/-/16. I called and spoke with - and - on -/-/16.. They both told me payment was never received. They told me I had to submit the proof of payment. I obtained a proof of payment from - - bank showing the money was deposited electronically delivered to


an error made by SLS, SLS is invading my privacy and taking up my time and money ( gas to go to my bank, printer ink, paper, postage stamps, envelopes ) to resolve an error they made. I have spent HOURS on the phone trying to get this resolved. The proof of payment shows they received their money. It was sent electronically, so it is very obvious SLS applied the payment incorrectly. I should not be required to submit a full bank statement showing personal information that they would not be privy to if they had not made this error. I was also told that I was charged a late fee for the -/-/- payment and will be charged another late fee for -/-/-. To keep " losing '' electronic payments each month, telling the person they must pay the past month and current month ( double pay ), and charge them late fees is FRAUD.