Bank of America Bank Account Or Service Complaint

Bank of America Bank account or service department,

Checking account Deposits and withdrawals Rhode Island

On Wednesday -/-/-, - - mis-charged my account $440.00. They were willing to help but explained the refund would take 7-10 business days to show on my account. They advised me to call my bank so they could expedite the process. Called BOA and waited for a rep for 47 minutes before an answer by the claims department. This employee told me there was nothing she could do for my account at the time. After going back and forth for 15 minutes, she transferred me to customer service. I explained my story to the CS rep who, once I finished, full-bellied LAUGHED at me. Said he did n't know why I would have been transferred to him. He sought out a supervisor who said she would call - on my behalf and call me back. She never returned my call. On Thursday, -/-/-, I called BOA again and spoke with a - in CS. After 14 minutes on hold waiting for an answer, she was able to add a temporary " memo credit '' to my account. On Saturday, -/-/-, the " memo credit '' expired but I was not notified this would occur and received an e-mail on Sunday


me to open a claim when all I wanted was for someone to put another credit on my account until - finished their refund. Claims rep told me to check my account Monday -/-/- for the claims credit. Come Monday -/-/- there is still no credit on my account from BOA or -. I call BOA AGAIN. 47 minutes waiting for an answer and an hour on the phone with a CS rep I finally get a supervisor named - who puts another memo credit on my account and assures me she will keep on an eye on my account until everything is righted. On Tuesday, -, - 's refund and the claims credit posts to my account. I now have - credits on my account. Wednesday -/-/- the second memo credit expires. On Thursday, -/-/- the claims credit is removed from my account and now I only have the refund from -, which is all that should be there. Thursday -/-/-, BOA has deducted ANOTHER $480.00 from my account. I spent 2 hours and 37 minutes on the phone with a claims rep and a claims account manager who both insist that this is my fault and everything on their end is correct. I was meticulous in keeping records on my account during this entire process and am 100 % sure that BOA has taken an extra $480.00 from account that they refuse to give back.