Ditech Financial LLC Mortgage Complaint

Ditech Financial LLC Mortgage department,

Other mortgage Loan modification,collection,foreclosure California

On -/-/- we requested a mortgage payment recast with Ditech Financial loan # - due to the fact that in -, - we applied a $100000.00 principle balance pay down via - and did not request a payment recast at that time. We are currently paying approx $900.00 a month to principle on a mortgage with a balance of about $130000.00. The current total payment is $1400.00 - ( currently on the - prog from - ) and while it 's great to pay more to principle this is a luxury, not a necessity. I am out on - from work and my husband 's hours have been reduced which is why we requested the recast to begin with. All of this was explained in the original request. We received a letter from Ditech dated -/-/- stating they were in the process of retrieving and reviewing the account and servicing files and that we could expect to receive a written response within 30 days from the date ( -/-/- ) they received my correspondence. Since then I have


I contacted Ditech via phone at their CS ( Customer Service ) line - on -/-/- and spoke with - she informed me that she did not see any action being taken on my request. She would send an email to the recast dept and I should get a follow up phone call.. On -/-/- I missed a phone call from Ditech and attempted to return the call leaving vm each time.I called for two days and finally on -/-/- I reached a - who stated that she was with the - -. I explained to her that in my original request for a payment request on - I explained that we were currently under the - program and what I had requested was a pymnt recast not a loan re-amortization due to the $ - pay down to the principle balance in -. She stated that she would forward my request to the recast dept and that I should call CS and ask for - - with the recast dept. so I called the - and I was told that - - does not talk to the public but they would send an email to the recast dept on my behalf.. On -/-/- I left a vm for my account rep - at - -. He did return my call and he indicated to me that he did not deal with recasts that it was a separate dept and he was sending them an email for an update. I had not heard back from him or anyone else by -/-/- so again I called and spoke to a CS Rep ( - -. After reviewing the file she explained that my recast request was dated -/-/-. I informed her that the ORIGINAL recast request was - & the - reference in their file was the date that their HAMP dept contacted me. She sent an email to the recast dept again and via info from her Supervisor informed me that the modification offers on my type of loan are having to be done manually has their system is not picking them up. She also stated that she was told I would be receiving a phone call from the - -. By - I had not so again I contacted CS dept the rep I spoke to this time was very rude. He told me my request for the recast was dated -/-/- and they had n't had enough time. Again I explained the -/-/- request date and all that had transpired. After reading more of my case notes he stated that they would follow up. He would not connect me to the recast dept and would not give me any specifics for " follow up ''. -/-/- I received the - letter stating in " process of reviewing my written request ''. -/-/- I called for an update, the CS Rep - stated she would need to send another payment recast request. I refused and requested a Supervisor. The Rep came back & said she would email the recast dept and I could expect to hear from them by -. At this point I feel I need your help as I am getting nowhere. Please advise. Sincerely, -