Citibank Bank Account Or Service Complaint

Citibank Bank account or service department,

Checking account Making/receiving payments, sending money Texas

A check was presented twice for cash my check # - from Citibank was presented and paid on -/-/- and a second time on -/-/- over a year later. I opened a case with CITI but want to also let you know that this is happening. This is obviously Fraud. my questions to the Citi Rep was 1. how does a check over a year old paid? 2. why is the same check paid twice? no responses to either. Last years check should have been destroyed after payment by the bank I suspect. Meanwhile the bank is not refunding the funds and starting an investigation. so I 'm down in $330.00 due to their negligence to identify fraud