Freedom Mortgage Mortgage Complaint

Freedom Mortgage Mortgage department,

VA mortgage Loan servicing, payments, escrow account Arkansas

I am a veteran of the US Military and I have a - since -/-/-. My state recognizes that fact and allows me tax exemption on my mortgage. I recently refinanced with Freedom Mortgage in - - and did let the loan officer know that I was tax exempt but she did not include it in my paperwork, but as soon as I got the letter and the required stamp from the tax assessors office which was -/-/- and my first was not due until - -, I call Freedom Mortgage and they advised me to fax them a copy of the letter I complied. Two weeks went by and I did not hear from them so I called back - - -. I was told they did not receive my fax so I re-faxed the letter, at that time I called to verify that it was received, it was verified. From that point on I would call them every two weeks to get an update. I paid them the full payment to include late charges for -/-/-. For -/-/- I informed them that I needed this issue to be resolved because I am on a fixed income and could not continue making higher payments. -/-/- I tried to make the payment anyway because I did not want a hit on my credit. I was told they would not take anything less than -+ late charges. Unfortunately I could not afford the total amount and took the hit on my credit rating. I received a letter today showing that they made the adjustment for -/-/-. but refuse to adjust for -/-/-, -/-/- and -/-/-. I am now facing a bill for - due - - -, which I definitely can not pay. I am prepared to pay the adjusted amount for -/-/- and -/-/-, it seems only fair that the payment be adjusted since they received proof of the exemption, verified - - -.