Bank of America Credit card department,
I received a form letter from Bank of America at the end of -, - demanding for an information profile update. The letter and forms are attached. I called BOA immediately and was informed that if I did n't comply it would interrupt my services. I stated the only reason I have this credit card ( which I have had since - ) was for charging items, etc. and did n't use any other BOA services. And that I paid my charges in full every month. Today, - -, I tried to use the card and it was denied. When I called BOA to ask why, they informed me that the - required me to furnish BOA with a physical address at which I receive no mail. When I looked at the - - of - it stated this information was required for new accounts. And that some banks would sell this personal information. I went to my own bank and they said they had never heard of asking a long time customer for this type of information. To me this is an invasion of my privacy.
Bank of America customer in South Carolina
Aug 25, 2016
* Source: CFPB Complaint Database
Bank of America response to complaint:
Closed with explanation
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintWebsite | https://www.bankofamerica.com/ |
Phone | (704) 386-5681 |
Address | 100 N Tryon St Ste 220 Charlotte NC 28202 |
Bank of America | |
Bank of America |
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