Capital One Credit Card Complaint

Capital One Credit card department,

Ohio

For the month of -/-/-, my Capital One credit card was due on -/-/-. My statement balance was $280.00, however, I had a higher balance from recent transactions. I paid $500.00 from my - on -/-/- and it came out of my checking account on -/-/- ( see attachment ). Since I paid my entire statement balance, I now have no payment due until -/-/-. I am enrolled in text alerts from Capital One for purcahses, payments, etc. At - on -/-/-, I received a text saying, " Capital One Alert : Your payment of $280.00 is scheduled for -/-/-. Contact us if your payment details are incorrect. '' I was sleeping at this time, so I know I did not schedule this payment nor did not contact Capital One until - the same day. I was told that yes, a payment had been scheduled via a Mobile device and could not be canceled. I reviewed my payment history and at least since -/-/-, I have used - to make my payments to Capital One, but this time, it was scheduled from my husbands - account. Back to school time and a -, my husbands bank account had a very low balance that was not able to cover this $280.00 payment. My husband called his bank and they said that nothing is pending or posted as of yet and to keep an eye on it. As soon as he sees something come through, he will need to contact the bank so they can flag it and cancel the transaction.