Bank of America Prepaid card department,
Government benefit payment card Fraud or scam California
I have Bank of America pre paid debit card that was issued to me from the - and someone stole the information from the card, I believe after I used it at a gas station, and used that info to steal money from ATMs in a town north of - where I have never been. They stole almost $700.00 over the course of several transactions at - different ATMs. Immediately after I discovered my bank account was drained to almost $0.00 I notified the bank of the fraudulent transactions. After 'investigating ' BoA denied my fraud claim. I have never used the card at an ATM nor have I been to the places the cash was taken out. After they denied my claim the first time I filed a police report and an identity fraud report but the bank denied my claim two times. I am extremely upset by this and the fact that BoA is insinuating that I lied about this money being stolen from me.
Bank of America customer in California
Aug 23, 2016
* Source: CFPB Complaint Database
Bank of America response to complaint:
Closed with explanation
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintWebsite | https://www.bankofamerica.com/ |
Phone | (704) 386-5681 |
Address | 100 N Tryon St Ste 220 Charlotte NC 28202 |
Bank of America | |
Bank of America |
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