Bank of America Prepaid Card Complaint

Government benefit payment card Fraud or scam

Bank of America Prepaid card department,

Government benefit payment card Fraud or scam California

I have Bank of America pre paid debit card that was issued to me from the - and someone stole the information from the card, I believe after I used it at a gas station, and used that info to steal money from ATMs in a town north of - where I have never been. They stole almost $700.00 over the course of several transactions at - different ATMs. Immediately after I discovered my bank account was drained to almost $0.00 I notified the bank of the fraudulent transactions. After 'investigating ' BoA denied my fraud claim. I have never used the card at an ATM nor have I been to the places the cash was taken out. After they denied my claim the first time I filed a police report and an identity fraud report but the bank denied my claim two times. I am extremely upset by this and the fact that BoA is insinuating that I lied about this money being stolen from me.

Bank of America customer in California
Aug 23, 2016

* Source: CFPB Complaint Database

Bank of America response to complaint:
Closed with explanation

Consumer disputes how Bank of America handled their complaint

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Contact Bank of America

https://www.bankofamerica.com/
(704) 386-5681
100 N Tryon St Ste 220
Charlotte NC 28202
Bank of America
Bank of America

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