PayPal Holdings, Inc. Money Transfers Complaint

Domestic (US) money transfer Fraud or scam

PayPal Holdings, Inc. Money transfers department,

Domestic (US) money transfer Fraud or scam Oregon

I received a $2000.00 payment via Venmo. I saw the amount clear into my Venmo account and had a balance reflecting the payment. Upon attempting to transfer the money to my bank account, the transfer was cancelled and Venmo informed me that because the person who paid me was a scammer, I had no claim to the money and they would not transfer the any amount of money to my bank. I contacted them trying to understand how it is possible to simply erase $2000.00 from my account without compensating me for anything and they ultimately responded with " The person who paid you used stolen funds, therefore we are unable to complete the transaction. We regrettably are unable to allow you to transfer stolen funds to your bank account. '' They refuse to reimburse me for the fraud or offer any compensation for a previous account balance.

PayPal Holdings, Inc. customer in Oregon
Aug 22, 2016

* Source: CFPB Complaint Database

PayPal Holdings, Inc. response to complaint:
Closed with explanation

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