JPMorgan Chase & Co. Credit Card Complaint

JPMorgan Chase & Co. Credit card department,

Credit determination Ohio

On -/-/2016 when visiting the - - Chase branch, a Chase banker by the name of - - informed me I was preapproved for a Chase - - credit card and asked me if I was interested in accepting the offer of credit. I said, yes, I was interested. He then began the process, and then he told me he needed to check something. He walked away and came back a few minutes later after speaking to another employee in the branch, and he informed me I was preapproved for the Chase - and Chase Freedom credit cards, not the Chase - - card ; however, he told me since I was preapproved for both of the above credit cards, and based on our discussion of how much I travel, income, credit score, etc., that we could just put the regular application through for the Chase - - card, and I should be " approved no problem '' given I was preapproved for the Chase Freedom and Chase - cards. I informed him I had applied for a Chase - - co-branded card a couple months prior, and I was denied, not due to my credit worthiness, debt, or credit


problem here since I was preapproved for - other Chase credit cards and since I was applying in the branch. Due to his encouragement and stating my application would be considered differently due to having - preapproved offers for other cards in front of him, I accepted to allow him to take the application. He finished and told me that the application would be reviewed and I would be notified within -10 business days, and he gave me a phone number to call to check the application status. When I called the - number - provided at the branch to check the status on -/-/2016, they informed me that I was denied solely due to opening - credit cards in the past 24 months, which the representative ( - ) made a point to say was " excessive ''. I asked about my stellar credit score, credit history, payment history, etc. and he told me none of that mattered, and Chase was denying me simply because of opening - credit cards over the last two years, regardless of whether those credit cards are still open or not. I asked for reconsideration, especially since I have worked for - different banks over the past 2 years and it is common for senior employees to represent the bank by opening their employers credit cards, a practice known by even the president of Chase Card Services to do by holding every Chase credit card in his wallet, and that many of the - cards he mentioned had been opened in -24 months ago. The reconsideration was refused, and stated it was a final decision, and no other review of credit worthiness to determine qualification for credit to be issued would be considered. I asked if this policy was applied across all of Chase 's customers, which I was told " yes ''. However, I then asked if this policy was also applied to applications by the Chase Card Services president when applying for " excessive '' number of credit cards within a 24 month period, and the rep would not confirm. I also asked if this same policy applied to Chase Private Client customers ( high net worth ), and I was provided an answer that stated the customer relationship in branches is different than the card services, so I explicitly asked Chase if they deny Chase Private Client customers ' credit card applications solely based on the number of credit cards the customer has opened in the past 24 months and not on credit worthiness, and I was told the policy to deny applications solely based on number of credit cards opened in the past 24 months does not apply to Chase Private Client customers.