Bank of America Credit card department,
I closed a Bank of America credit card -/-/- and - " pro '' just charged the card $190.00 and BofA let the charge through! Commonly, when credit # s change or cancel or whatever, the merchant that was trying to charge the card lets the customer know that they were not able to complete the transaction. Instead of this, BofA let the charge go through vs making - come to me. BofA also tells me it is also impossible to dispute as this was previously a recurring charge. SO, even if you close a card - it is not really closed! BorA should have told the merchant, -, that this card was closed a year ago! In trying to resolve the issue on the phone with Bof A yesterday ( for an hour talking to - different people! ) all BofA was telling me to do is take it up wth Vimeo!
Bank of America customer in Rhode Island
Aug 21, 2016
* Source: CFPB Complaint Database
Bank of America response to complaint:
Closed with monetary relief
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintWebsite | https://www.bankofamerica.com/ |
Phone | (704) 386-5681 |
Address | 100 N Tryon St Ste 220 Charlotte NC 28202 |
Bank of America | |
Bank of America |
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