Bank of America Credit Card Complaint

Billing disputes

Bank of America Credit card department,

Billing disputes Rhode Island

I closed a Bank of America credit card -/-/- and - " pro '' just charged the card $190.00 and BofA let the charge through! Commonly, when credit # s change or cancel or whatever, the merchant that was trying to charge the card lets the customer know that they were not able to complete the transaction. Instead of this, BofA let the charge go through vs making - come to me. BofA also tells me it is also impossible to dispute as this was previously a recurring charge. SO, even if you close a card - it is not really closed! BorA should have told the merchant, -, that this card was closed a year ago! In trying to resolve the issue on the phone with Bof A yesterday ( for an hour talking to - different people! ) all BofA was telling me to do is take it up wth Vimeo!

Bank of America customer in Rhode Island
Aug 21, 2016

* Source: CFPB Complaint Database

Bank of America response to complaint:
Closed with monetary relief

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Contact Bank of America

https://www.bankofamerica.com/
(704) 386-5681
100 N Tryon St Ste 220
Charlotte NC 28202
Bank of America
Bank of America

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