Capital One Credit Card Complaint

Capital One Credit card department,

Texas

I wrote a letter to Capital One on - -, -, explaining that they were reporting GOOD information for a Capital One/ Sony account circa -/-/- on my - and - credit files. This information is not showing up on my - credit file. I REQUESTED THAT THEY ADD THIS INFORMATION TO MY - CREDIT FILE. NOT REMOVE! What happened next : I received a letter from Capital One dated - -, -. The letter was a generic statement letter ... " We agree that there is incorrect information on your credit report, so we asked the credit bureaus to remove this account from your credit report. '' Accounts in good standing remain on credit files for 10 years or indefinitely. This account was never delinquent. This is WHY I was requesting this information be added to my - report ... it is already on - and -. I understand if Capital One does not want to report this information on -, but by removing this information from - AND - will cause my CREDIT SCORE TO DROP. This will affect my scores by way of the credit mix ( i.e. types of loans mortgage, equity & installment ) and length of credit history.