I.C. System, Inc. Debt Collection Complaint

I.C. System, Inc. Debt collection department,

Other (i.e. phone, health club, etc.) Cont'd attempts collect debt not owed Debt is not mine Pennsylvania

- -, - I have been plagued by the mistakes of - going back to - and most likely prior to that time. I have attached a letter I wrote to them back to - which was my third request to them pointing out their mistakes and never received a replies to any of my letters. I cut the service in - - and went to - - and - continued to bill me for three more months. I have asked for an accounting of my account and never received this. They sent a collection agency after me and I told them this would not be paid as - actually owes me money. I travel frequently for work and can be gone for months at a time and really just did not have time to deal with a problem of $130.00 dollars. They put a collection on my credit report back in - and just recently they assigned another collection agency who filed a collection on the same amount driving down my credit score down once again. If you look at my credit these people are the only ones I have ever


I am requesting a complete investigation of my account as I believe the root cause is somewhere along the line they changed the long distance telephone service to non-long distance and every time a call was made long distance charges were being assessed ( who would sign up for that??? ). I had an automatic payment set up, however my - - who is living at the property would pay the additional amount out of funds I was giving her. When I inquired on this on - - -, I spent hours on the phone and finally was given to somebody in the back office who discovered the problem and said this could take months to fix, however was supposed to change over the service at that time back to long distance. Again thinking this was taken care of, I was notified again the service was shut off?? Good grief what does it take to get something fixed and why was this so complicated? At that point I was frustrated and canceled the service going with - - for the service provider in - - and - continued to bill me for another three months. As you can see they owe me money. In addition, I told them all communications should come to me at my residence in PA and that never happened as well. I am requesting a complete audit of my account and I really think this goes back to - when I relocated. I want whatever refund is due back to me and my credit cleared. I also believe because of the damage this has done to my credit I should be compensated accordingly. If not, I will go to the media and every agency out there to continue to have this fixed. I will not go away as this needs to be resolved once and for all as it is unbelievable the service that is provided with calls being offshored and I really think they just want you to give up and pay for their mistakes. The collection agency is IC System - - - - - - MN - - - - - - Account NO - IC System reference NO - Sincerely, - -