Amex Credit Card Complaint

Amex Credit card department,

Advertising and marketing New York

I checked my credit score from an e-mail from - -. They made a recommendation to me to apply for the American Express Blue Cash Everyday card. I clicked on the link and was offered a $250.00 cash back offer if I spent $1000.00 in the first 90 days of having the card. I was approved and received the card. After I purchased the required $1000.00 I use their chat window to confirm I had met the requirement. The chat representative said there was only a $100.00 cash back offer on my account. After not getting anywhere I requested a Supervisor. I was told I had a Supervisor on the chat and explained the problem. She said I had n't met the requirement of spending $1000.00 ( which I knew I did ) and I asked her if she saw the $250.00 offer on my account, she said " maybe you did n't apply in time, '' I told her how I got to the offer and that I applied immediately right then on the site. She said " I 'll check into that. '' I said I have a screenshot of the offer, and suddenly she disconnected the chat.


be able to see the original offer. Others said if you use Google Chrome Incognito you could see the offer again. Others still said if you clear your browser and try the link you may get it on the 2nd, 3rd, or 4th attempt if you cleared your browser history each time. I called Amex and asked for a Supervisor who said only the $100.00 offer was on the account and I must have applied too late. I tried what those sites on the search and indeed came up, in addition to the $100.00 offer a $150.00 offer and have a screenshot of the $250.00 offer. They ( Amex ) told me they would get back to me on -/-/-. I received a call as promised and the woman said that I was declined to receive the $250.00 offer. I told them I would file a complaint with you and the -.