Ditech Financial LLC Mortgage Complaint

Ditech Financial LLC Mortgage department,

Other mortgage Loan servicing, payments, escrow account Georgia

I did refinance my mortgage with Ditech company. My first payment had to start on -/-/16. Company had offered free electronic payment on their site. It was very convenient and I did scheduled payment of $760.00. - on line by connecting with my - checking account. It pass 2 days after my payment scheduling, and I received confirmation from Ditech that my payment went through. When I did check my banking statement I did not see any money were taken from my account. I did make a call to Ditech customer service and addressed the issue. Answer was that everything is OK and they have my money. My question was how they do have my money if it is not taken from my account? after time I did another calls, trying to get strait this issue, but it was not successful. ( after 2 months they


Still, I knew that have to make a payment for -, and I did it $800.00 by check, which was paid by - from my checking account. For month - I did the same way another $800.00. Money were taken from my account and I have confirmation that checks were deposed by Ditech. After that I did - payments directly by my personal checks the same amount for -, and -. ( From Ditech respond was that they have my personal check ). One month ago it was on - -, I received a call, and letter from collector that I am late with my payment. My respond was that I am on time with payment. Customer service representative tried to explain me that 2 payment one for - and second for - were returned to my account. I told that it is not true, I do not see any money to be deposed to my account. They ask me to sent all my information from my bank statement which I did. I continue to pay my mortgage on time. 2 days before I dd received another letter that I am behind the payment. I do repeat all information, trying to explain what happen, I am tired. Look like nobody takes any action to get straight my account, and my payments. I am sorry about refinancing with them, I had to go on internet and to read consumers review about the company, ( there are many complaints more than - about the company ) but now is too late. I had with them mortgage before refinance, and I did not have any problems. I did refinancing for fixed inters rate.