Comerica Credit Card Complaint

Comerica Credit card department,

Other fee Iowa

I have had a Direct Express Debit Card for several years. I get my SSI electronically transferred to this card on the - of each month and my - transferred to this card on the - of each month. On -/-/2016 my first card expired. Before my first card expired, I was sent a " Dummy '' replacement card from Direct Express. When I tried to activate the new " Dummy '' card about - on -/-/2016, I was told by a Direct Express Representative that she could n't activate the card and it must be a " glitch '' in their system. She said she would send me a replacement card without charge and it would take 5-7 business days, but if I wanted my Direct Express Debit Card in two days there would be a Express Shipping Charge of $15.00. She went on to say that once I received the card I should n't have a problem getting a credit for the $15.00 Express Shipping Charge since the first replacement card that was sent to me could n't be activated. On -/-/2016 I called Direct Express Credit Card Services to check the status of my replacement. I was


I had received a " Dummy '' Direct Express Debit Card that could not be activated in their system. After speaking to a Direct Express Representative the second time, I called within two hours and my second replacement card was in the process of being shipped. Direct Express took $15.00 from my account to pay for the shipping of my second card. I was and am still angry that I had to pay a shipping charge. I have spoke to many Direct Express Representatives and am told that the charge of $15.00 Express Shipping was a valid charge to my card. I should not have been sent a " Dummy '' Direct Express Debit Card that could n't be activated because of a " glitch '' in their system. I should n't have had to pay for shipping at all. The " glitch '' was their problem. I had to wait at least until -/-/2016 to receive my SSI/- Benefits because of Direct Express Debit Card Services " GLITCH. ''