Wells Fargo & Company Bank Account Or Service Complaint

Wells Fargo & Company Bank account or service department,

Checking account Making/receiving payments, sending money New York

My wife and I have had an account with Wells Fargo ( formerly Wachovia ) for about 28 years. I deposited $11000.00 into the account. Well Fargo froze the account " in case the money is -. '' About this time, my wife wrote - checks, # - for $1500.00 and # - for $2.00 to a contractor. The contractor tried to cash the checks and his bank said that they were not being honored by Wells Fargo. Unfortunately, the contractor asked my wife for - more checks for the same amount and she complied ( numbers - and - ). I called Wells Fargo and asked why they did n't honor the first checks and they told me they were concerned that about the deposit being drug money. I pointed out that there was already a balance of more than $4400.00 before I made the $11000.00 deposit. They told me that - set of checks had cleared, with $4400.00 being withdrawn from my account and the other set had not cleared. I asked them to stop payment on the - that had not cleared and they said that they would ( Reference numbers - and - ). Later, I


back to me. They did not get back to me. I initiated a second call and again I was put on hold a long time while a supervisor was involved and they told me that they were n't going to put the money back in my account ; I should ask the contractor to return the duplicate money. Later, they sent me a letter suggesting that I ask the contractor to return the money. We have had exhaustive talks with the contractor. He had not finished done any more of the job ( front porch ). He did give us $1000.00 back, but no more. It has been almost two months. I little hope that CFPB can make the contractor do the work. I am hopeful you can persuade Wells Fargo to return the money for the checks they failed to stop payment on. Then, I would only be out $3400.00 to the contractor.