Capital One Credit card department,
In - 2016 I had a secured credit card through Capital One that was closed. After application of the security deposit it left a balance of $35.00. While the account is being reported to the credit reporting agencies as closed a recent review of my annual credit reports reflects that Capital One is reporting the account in a derogatory status ( " past due '' ). A review of my statements from Capital One shows that while the account was closed and had a balance due I am still being assessed past due fees and interest. As of my most recent statement I have been charged in total $55.00 in fess and interest. My new balance is $91.00. Additionally, my most recent statement states that my account is suspended.. I spoke the account representatives and a supervisor by the name of - who stated that since the account still has a balance despite being closed the system reflects it as being suspend. However, I am requesting a review of this account status as a closed account should not be considered suspended. Suspension denotes that the account is active. How can a closed account be considered suspended? My most recent statements reflect I have a credit limit of $200.00 and a cash advance limit of $100.00 but no available credit for either. How can I have a credit limit of $200.00 and a cash advance limit of $100.00 when the account was closed? Additionally, I am requesting a regulatory review of the fess and interest charged for a closed account and reporting of derogatory information for a closed account to the credit bureaus.
Capital One customer in Maryland
Aug 14, 2016
* Source: CFPB Complaint Database
Capital One response to complaint:
Closed with non-monetary relief
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintWebsite | http://www.capitalone.com/ |
Phone | (703) 720-1000 |
[email protected] | |
Address | 1680 Capital One Dr McLean VA 22102 |
Capital One | |
Capital One |
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