Ditech Financial LLC Mortgage Complaint

Ditech Financial LLC Mortgage department,

Other mortgage Loan servicing, payments, escrow account Florida

We were offered -/-/2016 a recast offer from ditech with instructions to sign form if interested and pay the reduced payment of - for -/-/- ... -/-/- and -/-/2016..after researching if to our benefit we signed and sent in payment was instructed. By -/-/- we received phone calls looking for our payment..we explained and after searching were told the funds were in a different account waiting approval of recast..This went on each month including literally dozens of phone calls sometimes two and three daily and numerous correspondence. in the mail..Letters telling us we could no longer afford our home and steps we could take to avoid foreclosure ... Each representative we spoke some for hours trying to straighten out the confusion told us a different story and that the problem would be rectified ..only to have a repeat performance within days. We are - and - years old respectively and neither of us in the best of health..We rely solely on our SS payments which we receive the fourth Wednesday of each Month. our Bills are payed immediately upon receipt of funds in our bank account..our mortgage payments are always made


fees ..but my payment was - dollars short but could n't tell me what the shortage was for..yet the new statement received days ago clearly shows late fees listed. At this point our nerves are completely shot and we are at our wits end. We inherited Ditech this past year from our former mortgage holder of a year that was greentree.finace another inherited mortgage company..Please any help you can offer would be greatly appreciated.. sincerely, - - -