Citibank Money Transfers Complaint

Citibank Money transfers department,

Domestic (US) money transfer Other transaction issues California

I recently opened personal checking and also preferred business checking accounts with Citibank. Yesterday, I linked my account ( same owner ) in another bank to Citibank for " External Transfer. '' However, Citibank puts a daily limit of $2000.00 for online transfer to account in another bank even though they allow another bank ( via same transfer method ) to transfer In ( to Citi ) up to $100000.00 max per day. When I called Citi support, they asked me either use Bill Pay or do wire transfer to my own account in another bank and pay wire fees every time. Bill Pay does not meet requirement of account to account direct transfer from - bank to another. The only viable options are online account to account transfer ( -3 bus days ) or wire transfer ( same day ). So I think it is totally unfair that Citibank insists its clients to use wire method to transfer funds to another bank for funds above $2000.00 but allows free transfer of funds into Citi up to $100000.00. I was also told by Citi person that Federal regulation prevents Citi from increasing this limit above $2.00 per day, which I


My multiple calls to Citibank have resulted into no clear answer or willingness to even address this problem. I would highly appreciate if someone from CFPB can investigate this and ask Citi to either increase their daily limit for online transfer of funds to external accounts or waive wire fees in such cases. Pls note online transfer takes -3 business days. Thanks, -