Bank of America Bank Account Or Service Complaint

Bank of America Bank account or service department,

Savings account Deposits and withdrawals Illinois

My mother opened an account at Bank of America ( BoA ) several years ago for the sole purpose of being sure she had enough money for her eventual burial expenses. She opened the account as a 'Payable on Death ' ( POD ) account in her name, my name and my - brothers name. She passed away on - - of this year. On - - I visited the BoA branch were the account was originally set up. I presented my identification, a recent BoA account statement, and a copy of my mother 's death certificate issued by the state of Illinois. Rather than distribute the funds to me, BoA provided me a form which stated they would contact me by - -! You can imagine the embarrassment we experienced when we had to request the funeral home to provide us extra time to pay the funeral expenses. This seems not only unfair to my brothers and myself, but it seems that BoA deceived my mother when she set up this account. She did this for our benefit. If she had known that POD does not actually mean payable on death to BoA, she never would have set up this account. BoA has had the advantage of being able to make money from this deposit account for the last 10 years. This has caused immeasurable harm to our family.