The Western Union Company Money Transfers Complaint

The Western Union Company Money transfers department,

International money transfer Other transaction issues Washington

On - -, 2016, I used my Western Union account online to send my wife some money in -. Since this was the - time I sent her money I used to " Resend '' option which had which had the stored information for my wife. I received an email confirming my transaction and I noticed at that time that instead of sending my money to - as I had done the - previous months, Western Union sent it to the USA. I called them immediately and made them aware of the mistake. They apologized, gave me a - % discount for transfer fees on my next transaction and I was told the transaction was cancelled and that within 7-10 business days the money would be back in my account and that I would receive an email shortly confirming the cancelled transaction. When I did n't receive a " Confirmation email '' of the " transaction cancellation '', I called Western Union again. This was - -. Once again, I was told the transaction was cancelled and that an email was sent to me. They told me they would resend it when I told them I had not received it


back into my account. On - -, even though I was told my transaction was cancelled, Western Union removed the money from my account. I called them immediately when I received the notification ( - - ). Once again, I was told my transaction was cancelled, and the reason my money was removed was because of a difficulty Western Union was having with a 3rd party vendor. This time I asked to speak to a supervisor. She told me my transaction was cancelled and that they were working on my situation. My call was then cut off, I called back and spoke to another supervisor and this one set up a 3-way conversation with my bank explaining to them the money was taken out in error and that it should be replaced. Unfortunately, this was a Saturday and an " after hours '' person took the call. After speaking with the WU Supervisor, she told me she would submit the information to the bank and that I should follow-up on Monday, - -. When I called the bank, I was told Western Union had to put the money back into my account. I called Western Union again, this is now - - and spoke with another supervisor. She explained the same thing about my account being cancelled, and that she was expediting my complaint and I was to give her 48 hours to work on it. I asked what country ... .- ... .and I asked for her name and contact number. I was to dial the same - number and ask for - at # -. I called to speak with her again today, and they have my phone number in their system and when I 'm asked if I want to speak about the transaction on - -, and I answer yes and ask for customer service, I get another recorded message and they hang up on me. I used my business phone and got through to an automated message that told me the money was " Not available for pickup '' for my transaction. I called back again and asked to speak with " - '' the supervisor I spoke with on the -. This is now - -. Of course, they could not connect me with her, so I spoke with another supervisor who told me he would follow up on my transaction. His name was - # -. Bottom line, they do n't know when my transaction will be processed and my money returned to my account. This seemed to me to be a simple error that could easily be corrected, yet this is what I 'm having to deal.with. I also filed a complaint with the - on - - and they have not responded to that complaint. I 'm being given the " run-around '' and I 'm tired of it. I do n't believe they have any intention of giving me my money back.