TD Bank US Holding Company Bank Account Or Service Complaint

TD Bank US Holding Company Bank account or service department,

Checking account Using a debit or ATM card New York

On -/-/16 I called TD Bank to inquire about a $100.00 ATM withdrawal shown on my Convenience Banking Statement for a withdrawal date of -/-/2016. I spoke with a man identified as -, with a first name of -. I made it abundantly clear that the information I want is the E-ACT location of the ATM machine from where the money was withdrawn. I stated this several times to - that was the purpose of the call - so I could trace back my activities for that day and time to a specific location and discern if, indeed, I visited the location from where the ATM was used, as I could not recall withdrawing any money from an ATM on that date. You can see from the attached email chain that the bank did everything but answer my question - that is, to know the exact location of the ATM machine. On subsequent calls they only read back to me the same information already provided in the statement, to wit : -


That is NOT an exact location. - runs for - miles. So it is clear they are unable or indifferent or holding back information on the exact location. I believe they are obligated to pass on that information. Yet, if you read the email chains uploaded in a txt file, you will see that they are just spewing out the same information over and over again without telling me where the ATM machine was located. Again, I am asking for them to identify the address ( with street number ) of the ATM. Thank you!