JPMorgan Chase & Co. Credit Card Complaint

JPMorgan Chase & Co. Credit card department,

North Carolina

I contacted Chase back in - 2016 to have my payment due date changed to - - each month to have the same due date as my other account. The failed to do so and my account. Again, my payment due date should be -/-/- instead of -/-/-. Chase is reporting my loan 30 days delinquent for - 2016 and - 2016. In called in twice to remit telephone payment on - -, 2016 because they lost my mailed payment and assessed me a fees. However their systems did not report in the systems Finally, I logged on - -, 2016, and made the past due payment of $180.00 to avoid negative credit reporting. My payment due date is on the - of each month ; as such, - 2016 should not be reported late. I called the representative today and she said that the minimum payment was not satisfied because a new billing statement was issued ; however, the phone and internet information was inaccurate and I paid what was reflected online. In - 2016, I mailed in my payment and again it was lost my chase. Researched my bank records and show that the payment was not received. I was out of the country and called the payment in on -/-/2016. Chase took two days to reflect that the payment and my online inaccurately reflect that payment was made on -/-/16. This is due to bank error because I made the payment on -/-/2016. As such, my credit is being adversely impacted due to bank error committed in - 2016 and - 2016. This is ridiculous and predatory practices in violation of FCRA. The supervisor I spoke with today was very rude and unwilling to hear me out. Specifically, he did not understand or hear that I made my payment before the 30 day cut off date. As such, I am filing a formal complaint against that person as the call. I am unable to refinance my house due to negative credit reporting. This is ridiculous!!