Amex Bank Account Or Service Complaint

Amex Bank account or service department,

Other bank product/service Account opening, closing, or management Nevada

On - - 2016 Bluebird By American Express locked my DEBIT card out due to a credit added to my account, they said that was against their policy which I figured was not due to you can transfer money from - account to another you can have direct deposit from an employer. I am a - and I had a client which I replaced a part on his truck he bought the part cash and he gave me the old part to turn in for a credit which was how he paid me for the labor, I went to the vendor that he bought it from and they issued me a credit seems I did not have an account with them they needed to put it on a bank card or credit card, at the time the only card I had was my BLUEBIRD by American Express card which I felt was ok to do. Now Bluebird has been saying this is under review for the past month the last time I talked to them was - - 2016 they stated they reviewed it and they would be sending the funds back to the merchant, I called the merchant to tell them to be on the lookout for the funds to be returned and they have seen nothing, now the BLUEBIRD people stated give them 5-7 business days. So as I am writing this this have me on hold been15 minutes. But the transaction was done on - - 2016 and they locked my card out on the - of -, I have called them at least 15 times, they wanted a letter sent to some address in Utah which I paid $18.00 to get - here next day, there was a receipt from vendor so I sent them.